Privacy Policy

What we collect

Usage data, automatically. When you view a page we record the page visited, the referring site, your device type, operating system, browser, screen and window size, language, and time zone. We also record your IP address, the approximate location (city, region, country) and network provider derived from it, and whether your connection appears to use a VPN, proxy, Tor, or hosting service. A short random session identifier is stored in your browser to group page views within a single visit. We do not determine your precise, street-level location.

Contact details, when you give them. If you use our contact form, we receive the name, email, company, phone, and message you submit. From the email address you provide we also derive its domain and classify it (for example, whether it is a free webmail or a disposable/temporary address), and we check whether that domain is configured to receive mail, to help us flag automated or fraudulent submissions.

Chat assistant messages, when you use it. If you use the chat assistant in the corner of the site, we record the questions you send and the assistant's replies, along with the session identifier described above, so we can understand what visitors ask and improve our answers. Please do not enter sensitive personal information into the chat; if you want to share details about your situation, use the contact form instead.

How we use it

Usage data helps us understand which pages are useful and improve the site, and helps us detect and prevent fraudulent, automated, or abusive submissions. Contact details are used only to respond to your inquiry. We do not sell or rent your information, and we do not use it for advertising.

Text messages (SMS)

If you check the text-message consent box on our contact form and provide a mobile number, you agree to receive text messages from TriOptimum Consulting LLC about your inquiry and related follow-up. Consent is not a condition of contacting us or of any service. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also opt out by calling 704-421-5013. We keep a record of the consent you provided and the version of the wording you agreed to.

Text messages are delivered through our messaging provider, Twilio, which processes your number on our behalf only to send the messages you requested. We do not sell or rent your mobile number, and we do not share your mobile number or your SMS consent with third parties or affiliates for their own marketing or promotional purposes.

Where it is stored

Usage data is recorded to a private Google Sheet under our own Google account. Contact form submissions are processed and stored by Netlify, our website and form host. Chat assistant messages are recorded to the same private Google Sheet, and the assistant's replies are generated by Anthropic, which processes the message you send only to produce a response. Approximate location and network details are derived using a third-party IP intelligence service (ipquery.io, with ipwho.is as a backup). The check of whether an email domain can receive mail is performed through a public DNS-over-HTTPS resolver (Cloudflare). These providers process this data on our behalf.

Cookies and storage

We do not use advertising or tracking cookies. The only item stored in your browser is the temporary session identifier described above, which is cleared when you close the tab. You can block analytics entirely by disabling JavaScript or using your browser's privacy controls.

Your choices

You may request a copy of, or deletion of, any personal information you have submitted to us. To make a request, use our contact form or call 704-421-5013.

Changes

We may update this policy as the site evolves. The date above reflects the most recent change.